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Customer Care

We all love getting something special in the mail, and now your furry friend can share in the fun! After placing an order at, you will receive an order confirmation email containing the items you ordered along with a unique order identification number.

If you don't receive an email or if you have any questions about your order, please call us at 800.428.4027, Monday-Friday 9:00-5:30 CST. Be sure to have your order number available so we can provide the most accurate information possible.

Shipping & Delivery
For your convenience, free ground shipping applies to all retail orders of $50.00 or more, shipped anywhere in the United States—including Hawaii and Alaska. Most orders are processed within 2-5 days, and in-stock items are shipped within 48 hours of processing. Pretty impressive, huh? Please allow 5-7 business days to receive your UPS ground order within the continental United States.

Return Policy
We stand by our products because we love them that much. Plus, we’re dedicated to making both you and your pet happy! That’s why we offer a 100% satisfaction guarantee. If you are not pleased with your purchase, you may return the item in its original condition within 30 days for a full exchange, less shipping costs.